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Service Centre: Jac Roper on ATM fees, an epos solution and phone cost conundrum

It's not a level playing field

Changing ATMs from free-to-use to charging models has been a bone of contention for many.

Service Centres: Jac Roper reports on a rebates row, more system problems and Co-op/Nisa row

Is this the power of the press?

Hassan Mohammed copied me in on one of many emails he had been exchanging with Costcutter over the fact that they owed him £2k in rebates for his two sites in Greater Manchester (Limes Service Station in Walkden, Salford and Howich Service Station, Bolton).

Service Centre: Jac Roper on even more problems with technology systems

Service Centre: Jac Roper on PayPoint mix up; more on ATMs; and a request for help

A really big misunderstanding

Thair Majid, who runs several stations in London, got in touch on an issue he had with PayPoint. He says: "Currently at two of my sites, we make approximately £15-20 a month in profit from our PayPoint unit, as commissions have reduced significantly."

Service Centre: Jac Roper on technical misery for one retailer and no cash for another

Where is the back up for the back office?

It's been technical misery for quite some time at Huw Griffiths' Llantwit site, where he has five Htec tills which previously had a Flow back office.

Service Centre: Jac Roper on more complaints about epos and the ATM minefield

Even more epos teething troubles

Service Centre: Jac Roper on irksome ATM deal; and flower shortage for Nisa stores

Service Centre: Jac Roper on more epos woes, late newspapers and court update

They took it very seriously

I was quite surprised to receive a second complaint about TLM's evoPOS system within a fortnight. I would have been less surprised if it had happened after Deen Yacub read last month's issue where we featured Andrew Wallace's account of the problems he had had with the same system. But in fact Deen rang before the last issue had been printed, so it wasn't a 'Me Too' reaction as is so often the case.

Service Centre: Jac Roper on a big system error plus more support for subpostmasters

It's not all systems go in Dumfries

Andrew Wallace, trading as Newton Gardens Service Station in Dumfries, had TLM's evoPOS installed in May 2018 after being convinced that it was the best system out there. From day one there were problems.

Service Centre: Jac Roper on going back to Londis; two become one; and a fond farewell

A remarriage of convenience

Once upon a time Mandeep Singh's site, Hillcrest Filling Station in Huddersfield, had been a Londis store but they had parted company it was a sort of square peg in a round hole situation. When he first contacted me a year or so ago, he had been shopping around for a new supply partner. It was not going well.

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Weekly retail fuel prices: 4 November 2019
RegionDieselLPGSuper ULUL
East130.9367.90138.13126.75
East Midlands130.73139.73126.64
London130.73139.60127.04
North East129.5562.90137.10125.31
North West129.9963.90138.40126.48
Northern Ireland128.05133.57124.33
Scotland130.6059.30137.24126.23
South East131.4566.90139.66127.42
South West130.7674.90137.94126.68
Wales129.84136.06125.42
West Midlands130.4059.90137.63126.57
Yorkshire & Humber130.02139.47126.29

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When a major car manufacturer like Ford predicts that sales of its electrified cars will outnumber petrol and diesel models by 2022, does that ring alarm bells about the possible speed of change for forecourts?

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